Terms & conditions

These terms apply to every order placed through the Vieta webshop. By checking out you agree to them. Deviations apply only where they have been agreed in writing.

1. Who you are buying from

Our trade name, place of business, telephone number, e-mail address, Chamber of Commerce (KvK) number and VAT identification number appear at the bottom of this page under Company details. Those details are maintained in one place, so they are identical on every page and on every invoice.

2. Offer and agreement

The offer in the webshop is without obligation for as long as a product is visible and not marked as sold out. The agreement is concluded the moment your payment is confirmed and you receive an order confirmation from us by e-mail. That confirmation states the order number, the items ordered and the amount paid.

Obvious mistakes and typing errors in the offer do not bind us.

3. Prices and payment

All prices on the website are in euros and include 21% Dutch VAT. Any shipping cost is shown separately in the cart and at checkout before you pay; the amount on the payment page is the total.

The price that applies is the price shown with the product at the time you order. The price is always calculated by our server from the webshop's own data — never from data sent along by the browser.

Payment is handled by our payment provider Mollie (iDEAL, card, Apple Pay). You complete the payment in Mollie's secure environment; we never receive or store card or bank details ourselves. See also the privacy statement.

4. Delivery

We ship within the Netherlands at a flat rate; above the stated threshold shipping is free. Pickup is available for as long as the webshop offers it. The current rates, the threshold and the delivery times are on Shipping and are shown at checkout.

We deliver within 30 days of receiving payment at the latest, unless a different term is stated with the product. If we cannot, we will tell you, and you may cancel the agreement free of charge; any amount already paid is refunded within 14 days.

5. Right of withdrawal — 14 days

You have the right to withdraw from the agreement within 14 days of receiving your order, without giving a reason. The period starts the day after you (or someone on your behalf) received the last item of the order.

After notifying us you have a further 14 days to return the item. You can notify a withdrawal in three ways — in the customer portal My orders, with the European model withdrawal form, or by e-mail. You may also withdraw from part of the order. How it works is set out step by step on Returns.

The right of withdrawal does not apply to items made to your specification or clearly personalised, nor to sealed items that cannot be returned for reasons of hygiene once the seal is broken. [TO CONFIRM] — complete this list with the exceptions that genuinely apply to the range on sale.

6. The cost of returning

The cost of the return shipment is yours. You buy and pay for the postage yourself, at a service point or online. We do not supply a prepaid return label and we do not offer free returns; what we supply is a printable return form carrying our return address, your return number and the items you are sending back. It is a document, not postage.

We advise you to send it with track and trace and to keep your proof of postage — that is how you demonstrate you have returned the item, and it brings your refund forward.

The return address is on Returns.

[TO CONFIRM] — confirm this position or replace it with the arrangement you want to run; whatever is decided must match Returns, the order confirmation, and the who pays return costs setting under Settings → shop.

7. Refunds

After a valid withdrawal we refund within 14 days of your notification, using the same payment method you used. We may withhold the refund until we have received the item back, or until you have demonstrated that you have returned it.

If you withdraw from the whole order we refund the purchase price plus the standard outbound shipping cost. If you return part of it we refund the value of those items and not the outbound shipping. If you chose a more expensive delivery method than our standard one, we do not refund the difference. If you cancel before dispatch, we refund immediately.

Every refund comes with a credit note, downloadable in My orders.

8. Conformity and guarantee

We supply items that comply with the agreement and with the reasonable expectations you may have of them. Your statutory rights in the event of a defective item remain fully in force; these terms do not limit them.

9. Complaints

If you have a complaint about an item or about our service, submit it fully and clearly described to the e-mail address at the bottom of this page. You will receive a substantive reply within 14 days; if we need longer, we will say so within that period.

If we cannot resolve it together, you may also submit your complaint to the European ODR platform at ec.europa.eu/consumers/odr.

10. Governing law

Dutch law applies to every agreement. Mandatory consumer-law provisions of the country where you live remain in force.