Shipping and delivery

Here is how we deliver: what it costs, how long it takes and what to do if something goes wrong. The amounts in the panel at the bottom of this page are the rates currently set in the webshop — the same ones you see at checkout.

Where we deliver

We deliver within the Netherlands. We cannot accept orders to other countries at this time. [TO CONFIRM] — change this as soon as we ship outside the Netherlands; it also affects the VAT and carriage arrangements.

Shipping cost

We charge one flat shipping rate per order, whatever the number of items. Above the free-shipping threshold you pay no shipping cost at all. Shipping is shown separately in the cart and at checkout, before you pay.

Delivery time

Items in stock are usually dispatched within 1–3 working days of your payment being received. [TO CONFIRM] — confirm this term or adjust it to practice.

In any event we deliver within 30 days of receiving payment. If we cannot, we will tell you and you may cancel free of charge; the amount paid is refunded within 14 days.

Pickup

Where pickup is enabled you can choose it at checkout. You then pay no shipping cost. We e-mail you when your order is ready and agree a time.

Following your order

As soon as your order has been dispatched we let you know by e-mail, naming the carrier and carrying a track-and-trace link you can follow the parcel with. Your order number is in the order confirmation; quote that number with any question about delivery.

You can also check the status yourself in My orders. Your invoice lives there too, and your credit note if anything has been refunded.

The cost of returning

If you want to send an item back, the cost of that return shipment is yours. You buy the postage yourself, at a service point or online. We do not supply a prepaid return label and we do not offer free returns; what we supply is a printable return form carrying our return address, your return number and the items you are sending back.

We say so here, and not only in the terms, because we may only charge return costs to you if that has been made clear before the sale. The full story — the return address, the periods and the refund — is on Returns.

Not received or damaged

If your order has not arrived after the expected delivery time, or arrived damaged, e-mail the address at the bottom of this page with your order number and — for damage — a photo. We take it up with the carrier and either resend at no cost or refund you.

If you want to return an order because it is not what you wanted, see Returns.